Terms & Conditions
TERMS & CONDITIONS
My average turnaround time right now is 4-6 weeks, excluding weekends and holidays. If I am able to get it done sooner, I certainly try to.
Your order will NOT be started prior to payment. By paying for your order you are paying for your shipment date within the 4-6 week turnaround time.
Rush orders are available for an additional charge. If you need your order done sooner than my 4-6 week turnaround time, please contact me for more information and rush order pricing.
All details should be confirmed during the order process. This includes size, colors, fonts, etc.
Upon request, I can provide digital proofs for approval with customized items once your item is purchased. Unfortunately, I cannot offer proofs prior to purchase due to the amount of inquiries I receive.
All sales are final. Because your items are custom ordered and handmade for you, there will be no refunds or returns accepted. Cancellations will only be accepted within 5 hours of purchasing. If you have concerns regarding a specific order, please speak with me directly.
For repairs or re-coating: if a tumbler is dropped, damaged, scratched/ scuffed, etc. you may contact me about information on repairs. If tumbler is deemed repairable customer must cover shipping and repair costs.
By paying for your order, you consent to a photo of your item being shared on the Diamond C Tumblers Facebook page and all other social media outlets. If you do not want a picture of your item shared, or you would like it posted at a later date, please let me know.
All shipping is done through USPS , and includes a tracking number. Shipping time varies by the state you live in and can take anywhere from 1-3 business days. Pick up and delivery also available upon request, for local customers (delivery will have an additional fee) Please message me to arrange a local pick up or delivery order.
On all invoices please make sure contact and shipping information is correct.
I will complete your order in my timeline listed, unless otherwise communicated. Any questions or changes I may have, will be communicated to you.
I reserve the right to decline or cancel orders due to personal or professional circumstances.
Prices are subject to change.